Security

Buy a Caravan Basics

  • Under 18?
    It’s 18 and over here please.
    Also, you can only sell items based in the UK.
  • No duplicates please
    Don’t create more than one ad for the same item, or create multiple accounts.
  • Don’t leave it live
    Once your ad has done its job, delete it. If you don’t, other users might still contact you about it, which is a nuisance for them and you.

Putting everything in right place

  • Get the category right
    Our categories work hard to connect the right ad with the right buyer. Please don’t try to get more views or avoid paying our fees by posting in the wrong one. You’ll get better results when your ad appears in the right place.

Writing a great Ad

  • Steer clear of disputes by writing a clear and honest description of your item.
  • Use plain English and keep it clean. That goes for the images you post too. You’re welcome to add a translation in another language in your item description. Ads that clearly state what the item is are easier for users to find.
  • The price is right
    Clearly state the price you want for your item. You’re welcome to invite near offers if you want, but don’t invite bids. Buy a Caravan isn’t an auction house.

Tips to protect you from scams

Our guide to protecting you from scams

Description

Technology now plays a big part in all of our lives. Most of the time it’s a positive, but occasionally fraudsters use it to scam you through ‘phishing’. Here’s what to look out for.

What’s phishing?

Phishing is when somebody emails, texts or calls you pretending to be a reputable company. But really they’re a scammer, and they’re trying to steal your personal details.

What does phishing look like?

You’ll get a message or call that seems like it’s from your bank or another real company. They’ll ask you to click on a link or share personal information, like passwords, codes or bank details.

What should I do?

Never follow the links and don’t share personal information. Always go to websites directly, using your browser. If in doubt, call the company or bank to find out what’s going on.

Our top tips on how to spot suspicious activity

When it comes to websites, look out for:

  • messages that ask you to log in or make a payment quickly before your ad is deleted or account closed. Legitimate companies don’t do this
  • web forms that ask you to give private information. Don’t confirm card details, account names or passwords unless you’re sure it’s the real website
  • fake websites. They’ll look like the real thing, except for small details, like spelling mistakes or name . Look for the padlock in the address bar before you enter your details. If you’re not sure, don’t share
  • websites that are blocked by your web browser or anti-virus software. Fake websites often contain malicious software (malware). It lets scammers tamper with your computer and sometimes steal personal information.

With emails, be aware of:

  • fake email addresses. Again, they’ll often look a bit different to the real thing, or contain mistakes. An email from xxxx@buyacaravan.com doesn't prove that it’s from us
  • messages that ask you to provide your bank with a PIN or password via email. Banks don’t operate like this.

When it comes to calls, watch out for:

  • people who call you out of the blue and ask you to confirm personal details, passwords or bank details. Legitimate companies won’t do this
  • instructions to visit and log into ‘your’ account immediately. Details will usually lead to a fake website
  • people who ask you to pay for something over the phone. Don’t share any of your bank or card details
  • calls or messages where you’re asked to call back. These are often on 084, 087 or 09 numbers and you could be kept on hold to run up a large bill. Don’t call back.

And text messages? Be wary of:

  • messages asking you for personal information like passwords or bank details. If you get one, forward it to your network provider using 7726, or delete it
  • strange-looking replies to ‘for sale’ ads. These are another way to fool you into clicking on fake links or replying to fake email addresses.

How can I protect myself?

Follow our general safety tips:

  • Protect your computer with the latest version of your web browser and use an anti-virus program
  • Never let your email address or passwords be visible on any website
  • Always check contact numbers and websites independently
  • Hang up on suspicious callers
  • Don’t open suspicious links or websites
  • Don’t respond to suspicious texts or emails. You can forward texts to your network provider using 7726. Or just delete them
  • If you’re suspicious of a business that’s been in touch, contact them directly to check it was them
  • Don’t pay anything if you’re told you’ve won a prize or competition
  • Look for spelling and grammar mistakes in emails, texts and on websites
  • Look for inaccurate brand names or company logos
  • Check the internet for information on the latest scams. There are often online warnings, and police websites carry up-to-date information
  • Trust your instincts. If it doesn’t ‘feel right’, it probably isn’t
  • And, if you still have doubts, check your suspicions with friends and family

Already received a fake Buy a Caravan communication?

We don’t get involved in payments or item delivery between buyers and sellers. So be very wary if someone contacts you pretending to be us and trying to get involved.

If you think you’ve received a fake email or call, get in touch with us.

How to avoid discrimination

Description

Everyone wants and deserves to be treated fairly. In the UK, the Equalities Act 2010 protects our rights, giving us all equal access to employment and public and private services.  When you’re posting on Buy a Caravan, it’s very important that your ad respects the law. You need to write your ads so that they don’t discriminate based on age, disability, gender, race, religion or belief, or sexual orientation.

Know your rights and responsibilities

The easy way to bring the spirit and the letter of the law to your posts is with this brilliant online tool from the Equality and Human Rights Commission. It helps you to find the guidance you need in almost every scenario, whether you’re posting or responding. And best of all, it’s free.

Focus on the skills you’re after, not the person

When you’re writing your job description, focus on stating the skills you’re looking for. Don’t think about a particular type of person.

Report an ad

At Buy a Caravan, we rely on our community to help us keep everything as it should be. You can get involved by reporting an ad you want us to look at. We’ll work with its owner to help get it right.

Disputes with Buy a Caravan

If we’ve let you down in any way, we’re sorry. We’ll try to put it right.

Please contact us as soon as you can. One of our support people will be in touch within 24 hours. They’ll speak with you to understand what’s gone wrong and try their best to resolve it.